Frequently Asked Questions
Everything you need to know about your order and our curated footwear.
How long does domestic shipping take?
Standard shipping typically takes 3-5 business days. Please allow 1-2 business days for order processing during high-volume release periods.
What is your return policy for limited releases?
All 'Launch' and 'Limited Edition' products are final sale. For standard items, we accept returns within 14 days of delivery provided the items are in original, unworn condition with tags attached.
Do you offer international shipping?
Yes, we ship to most countries worldwide via DHL Express. Shipping rates and duties are calculated at checkout based on your delivery location.
How can I ensure I am buying authentic products?
Packer Shoes is an authorized boutique retailer for every brand we carry. All products are 100% authentic and sourced directly from the manufacturers.
Can I cancel or modify my order after it is placed?
Once an order is placed, we are unable to make modifications to the size, address, or items. Please double-check your information before finalizing your purchase.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment options through services like Afterpay and Klarna.